Snow Commerce, Inc. is the seller of all PUBG: Battlegrounds Shop merchandise and is solely responsible for all aspects of your purchase.
We offer a 30-day money back guarantee on most items purchased from PUBG: Battlegrounds Shop. All items that do not qualify for our 30-day money back guarantee will have special messaging on their individual product pages. Please note that this includes all personalized items as they have been customized to your specific desires and they are not available for resale. You can reach our customer service team here. Our customer support team is available Monday through Friday 9:00am – 5:00pm EST. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.
Merchandise cannot be returned if personalized, used, washed or worn.
RECEIVING CREDIT ON YOU RETURN
We will process your refund as soon as we receive the returned product(s) at the address provided by our Customer Support team. Be advised that you will only be refunded for the product(s) returned (minus shipping charges) as we will be providing you with a prepaid shipping label. The number of days the credit will take to post will depend on your financial institution’s policy regarding credits. If your item is returned back to us, a $5.00 convenience fee is also applied against the refund balance. Please visit our returns center to begin your return request.
If the purchase was made via PayPal then the refund will return to the PayPal account used to purchase. This will appear as credit in your PayPal account which you can use to make a purchase, or request to withdraw from PayPal to your bank account. Login to your PayPal account to get started.
We currently do not offer exchanges. But please feel free to contact our customer service team for return inquiries.
Please note per our return policy, all return refunds are for the product only and do not include shipping charges. All returns processed back to our returns center may be assessed a $5.00 convenience fee for processing.
ITEMS NOT ELIGIBLE FOR RETURN
Some items are not eligible for a return. These items will have additional information included on their product pages - these items include the following:
- Gift Cards
- Items benefiting charities
- Personalized Items
- Items listed as final sale or exclusive
EXTENDED HOLIDAY RETURNS
Most items purchased in-store or online from November 15th through December 31st, are returnable until January 31st. Marketplace seller participation varies. See the Return Policy for details.